Export Sales
Terms.

1. Export Order Confirmation

Export orders become valid only after written order confirmation, agreed payment terms, approved product specifications, logistics details and internal production approval by PhoenixPack.

2. Advance Payment & Production Slot Reservation

PhoenixPack may require advance payment to reserve production capacity, allocate raw materials, prepare packaging, arrange mold usage, plan loading schedules or initiate export documentation.

Once production planning, raw material procurement, mold allocation, packaging preparation, export documentation or capacity reservation has started, advance payments may become non-refundable to the extent of costs incurred, resources allocated or commercial loss suffered.

3. Container-Based Planning

Export supply is often planned around pallet, truck or container capacity. Product availability, loading optimization, box quantities, pallet configuration and shipment timing must be confirmed before final order approval.

• 40 HC and container capacity figures are indicative unless confirmed in writing.
• Loading quantities may vary depending on packaging format and logistics conditions.
• Partial shipment may require separate written approval.

4. Incoterms & Delivery Responsibility

Export deliveries shall be governed by the Incoterms agreed in the relevant proforma invoice, order confirmation or written contract. Risk transfer, freight responsibility, insurance, customs procedures and unloading obligations shall be determined accordingly.

5. Customs, Import Permits & Local Compliance

Unless otherwise agreed in writing, the buyer is responsible for import permits, customs clearance, local product approvals, market-specific compliance requirements, taxes, duties and documentation required in the destination country.

6. Product Samples & Export Specifications

Samples, technical sheets, product images or catalogue specifications are provided for evaluation purposes. Final order specifications must be confirmed in writing before production. Minor production tolerances may occur in plastic packaging products.

7. Cancellation of Export Orders

Export orders involving production planning, reserved capacity, allocated raw material, custom packaging, OEM configuration or scheduled loading may not be cancelled without PhoenixPack’s written approval.

If cancellation is accepted, PhoenixPack may deduct production costs, raw material costs, reserved capacity losses, administrative expenses, mold allocation costs and logistics-related costs from any advance payment or amount paid by the buyer.

8. Delays & Force Majeure

PhoenixPack shall not be liable for delays caused by port congestion, customs issues, carrier delays, vessel schedule changes, strikes, war, sanctions, raw material shortages, natural disasters, governmental restrictions or other force majeure events.

9. Payment Risk & Suspension of Supply

PhoenixPack may suspend production, shipment or documentation if payment obligations are not fulfilled, if credit risk changes materially, or if the buyer fails to provide required documents or confirmations on time.

10. Governing Documents

In case of conflict, the signed contract, proforma invoice, written order confirmation or specific export agreement between the parties shall prevail over general website statements.